If you’re like many small to medium sized businesses, you find yourself wishing you had access to better IT consulting and support, yet your budget just doesn’t allow for a full-fledged IT department on staff. Let the team at ATB help you eliminate your IT concerns with our outsourced helpdesk services. When you partner with ATB, our help desk provides you with a central point of contact for all of your IT issues. When you chose to work with ATB, we don’t just assign you one person (who might be tied up with a different client when you call), we give you access to the entire helpdesk team.
Our help desk team is certified in both Microsoft and Apple systems and has familiarity with a variety of software programs, so we can usually find a timely solution to your specific issue, big or small. What’s more, with ATB helpdesk solutions, we are able to run computer monitoring software in the background of your network to identify and resolve issues before you are even aware there is a problem.
Our collaborative approach to IT management and support means that we strive to be an off-site extension of your team, providing you with all the necessary resources and expertise to ensure your technology is always running at peak efficiency. We are continuously updating our knowledge base and have the ability to search old tickets in case a similar issue appears again. This way, it doesn’t become your job to explain the history of the issue. We will have it at our fingertips.
Our help desk team is comprised seasoned professionals who are available to assist you via phone or email. Often, ATB’s helpdesk team is able to resolve issues over the phone, eliminating the need for an onsite visit and thereby saving you time and money. However, if there is an issue that requires onsite support, our help desk has the ability to escalate tickets to our field technicians.
When you engage the services of ATB, our goal is to ensure you never worry about your computers, network or IT infrastructure again. This allows you to focus on more important things, such as managing and growing your business. If you’re looking for the best IT help desk support services in the St. Louis area, contact ATB today, 314-878-4166.