Artificial intelligence isn’t just a new tech trend. It’s a powerful tool that’s transforming the workplace. At ATB Technologies, our team is actively using AI to study its benefits and applications for our clients while deploying AI solutions in-house to complete everyday tasks, streamline operations and improve workplace efficiency.
To help businesses better understand the power of AI, ATB’s own IT team members share real-world examples of how they use AI tools like ChatGPT, Microsoft Copilot or Read in their day-to-day workflow. These tools use AI to generate human-like text, answer questions, and assist with various tasks based on user input. Here are some examples of how your business might benefit from using AI:
Jared Hartwell, Account Manager
Hartwell uses AI for a number of tasks related to client and account management, cybersecurity and IT operations, reporting and documentation, and strategic business planning. Here are a few of his examples:
- Meeting Prep and Follow-up: Draft client agendas, email reminders, and follow-ups to keep communications consistent and professional.
- Strategic Insights: Develop recommendations to optimize client engagement, improve quarterly business reviews, and structure meetings to maximize value.
- Threat and Compliance Insights: Summarize cybersecurity frameworks (e.g., NIST, SIEM transitions, compliance best practices) and identify trends to enhance security discussions.
- Process Optimization: Identify inefficiencies in tech stack management, recommending tools, and improving internal workflows.
- Data Analysis and Reporting: Review performance metrics, track project progress, and compile reports.
- Standardized Responses: Draft responses for FAQs, ticket escalations, and policy-related inquiries.
- Opportunity Identification: Analyze market trends and provide insights into expanding services or improving client offerings.
Chris Miller, Vice President of Sales and Marketing
Miller says AI is great for brainstorming, meeting organization and keeping team members in the loop.
“Copilot and Read.ai can analyze team meetings to identify key takeaways and allow attendees or missing participants to revisit the meeting as a whole,” he said. “Tools like ChatGPT and Microsoft Copilot are also great at getting you 80% of the way there with content creation. Say you’re stuck on an idea for a PowerPoint presentation or a report. Simply put some keywords into the AI tool in order to get the needed output.”
Pat Brennan, Account Executive
Brennan has discovered AI is useful for a variety of tasks, including developing content ideas and approaches for marketing emails, and conducting research to compare IT solutions to determine which may be better for different clients based on certain situations and needs.
Kevin Musgrove, Developer
Musgrove uses ChatGPT as a replacement for Google research. “Rather than looking through Google links to find what I’m searching for, it just prints it out for me,” he said.
Ethan Smelser, Support Services Intern
Smelser has found a number of ways to use AI to enhance his productivity.
“I use AI to quickly put together troubleshooting steps for an issue I haven’t experienced before,” he said. “I will also use it to create rough diagnoses for issues that I am having a hard time solving to help in my troubleshooting process. Sometimes, I will also use AI to help me put very technical explanations into digestible verbiage for end-users.”
What Are ATB Team Members’ Advice on Using AI?
After using ChatGPT for a while, ATB employees learned to pay attention to both the prompts they used for their tasks and the results that AI provided.
“Be as specific as possible on the information you seek or content you wish to have created,” Brennan said. Musgrove suggested talking to AI “like it’s human.”
Hartwell also recommended, “Start with small, bite-sized prompts. Don’t try to boil the ocean.”
In the end, Smelser advised users to be cautious with the results.
“Do not fully trust the information that AI gives you,” he said. “When it comes to things like research, AI does not always give the correct answer or explanation. It is important to fact check the AI’s outputs.”
Ready to start your AI journey? At ATB Technologies, we specialize in helping SMBs navigate new and changing technologies that support their business goals. Whether you’re looking to learn more about ChatGPT’s uses for your business or explore other AI-powered solutions, our team is here to guide you every step of the way.
👉 Schedule a free consultation today at atb-tech.com/contact-us to learn how AI can transform your business.
About ATB TechnologiesATB Technologies is an award-winning managed service provider (MSP) that helps businesses solve technology problems and navigate which solutions best support their business strategy and goals. Our IT experts help companies maximize their business IT while offering an exceptional level of customer service. We’re ready to help and provide IT support that never lets you down. ATB is an Inc. 5000 company, recognized among the fastest-growing private companies in the U.S. Find out more at atb-tech.com.