Hiring the right employee to match your company’s culture and goals is a human endeavor. Getting to know your candidates through interviews and other screenings takes time, attention and consideration in real time by company decision makers. But at ATB Technologies, we’ve developed a system to leverage AI to help save time, while ensuring a human touch throughout the process.
At ATB, we’re using AI to streamline and enhance our interview process. Live interviews are recorded, and the transcripts are then analyzed by an AI solution customized to our company’s parameters.
“Our in-house Interview Assistant analyzes transcripts from candidate interviews, automatically extracts the questions asked, and grades each response,” said Kevin Musgrove, ATB Developer. “It also provides brief, consistent reasoning for each score based on pre-defined company and role-specific guidelines. This helps ensure objective, repeatable scoring, reduces reviewer fatigue, and supports more confident hiring decisions.”
Chris Miller, Vice President of Sales and Marketing, said the process is a game changer when it comes to the after-interview analysis of candidates.
“Instead of two hours of typing up notes and trying to remember what was said in the interview, they can now focus on the interview and not take notes,” Miller said. “What took two hours now takes 10 minutes.”
Musgrove said ATB’s in-house solution leverages OpenAI’s GPT models (via their API) within a custom PowerApps-based interface. High-quality results are ensured through a combination of the following:
- Human-in-the-Loop Validation: Interviewers and reviewers verify the AI’s scores and explanations.
- Consistent Prompts: The AI follows a locked, structured prompt that anchors its evaluations to our specific guidelines.
- Alignment with Company Values: We preload our company and role-specific guidelines into the context, so the AI evaluates against what we value in a candidate.
Musgrove said it’s important to be cautious of over-trusting AI’s results.
“AI is fallible. Always keep a human involved,” he said. “We like to start a process with a human, have AI used in the middle, and finish the process with a human.”
For others interested in incorporating AI into their hiring process, Musgrove said the following best practices will help ensure quality results:
- Establish Clear, Well-Defined Guidelines – Developing well thought-out guidelines will improve reliability and consistency with your results, while vague or overly broad scoring guidelines will have the opposite effect. The AI will mirror that ambiguity in its output.
- Use AI to Support (Not Replace) Human Decision-Making – The best results come when AI is used as a first pass or scoring assistant, not the final judge.
- Embed AI into Your Existing Systems – Incorporating AI into systems like PowerApps, SharePoint, or Teams can help make adoption smoother and more cost-effective.
- Train Your Users – Training ensures your team understands how to interpret and challenge AI outputs when needed.
Interested in Learning More About Leveraging AI in Your Business?
At ATB Technologies, we help SMBs find and deploy IT solutions to help you grow and thrive. Our team of IT experts can help customize solutions to match your needs and help you reach your goals. 👉 Schedule a free consultation today at atb-tech.com/contact-us to find out more.
About ATB TechnologiesATB Technologies is an award-winning managed service provider (MSP) that helps businesses solve technology problems and navigate which solutions best support their business strategy and goals. Our IT experts help companies maximize their business IT while offering an exceptional level of customer service. We’re ready to help and provide IT support that never lets you down. ATB is an Inc. 5000 company, recognized among the fastest-growing private companies in the U.S. Find out more at atb-tech.com.