FAQ

What is the “Right Fit” regarding the size of company ATB Technologies works with?

We focus on providing information technology solutions for small and medium businesses. We provide proactive support, maintenance and management of all our customers’ technology needs. No matter what the size of your SMB, we have sufficient resources to develop a strategic IT partnership.

Do you recommend hosted or on-premise solutions?

SMBs are often faced with the choice of selecting a hosted or an on-premise solution. Either option may be viable, thus ATB Technologies will assess your business needs and infrastructure before making a recommendation. Not all solutions work best in the Cloud or on-premise and the choice often requires a trade between security and costs to optimize return on investment.

What types of services are included with a monthly agreement?

Each IT infrastructural is unique and monthly service agreements are tailored to suit both the immediate and long-term needs of your business. We do not base agreements strictly on headcount or server/workstation counts, but on needs of the client and budgetary allotment.

Can you oversee relationships with other technical vendors?

IT environments are complicated, requiring you to maintain relationships and products with multiple vendors. We frequently act as customers’ representative and liaison with technical vendors. By serving as the single point of contact, your organization no longer has to carry that burden. By transferring this responsibility to ATB Technologies, customers are enabled to become more efficient and have more time to run their business.

Does ATB Technologies offer disaster recovery?

Yes. The wake of a disaster is not the time to be planning your recovery strategy. ATB Technologies can assist in putting plans in place prior to a disaster to limit downtime and quickly getting your company back online.

What is the IT support and maintenance experience like with ATB Technologies?

We provide computer support through our Help Desk Services, for quick troubleshooting of your issues. The Help Desk employs remote technologies that allow us to address issues in real time. We also provide preventative maintenance to avoid potential issues. We monitor our clients’ networks to protect against threats and eliminate problems before they occur. Preventative maintenance is an important strategy to keep your systems operating at maximum efficiency; paving the way for a greater return on investment and better use of company resources.

Does ATB Technologies utilize any off-shore support?

We provide computer support through our Help Desk Services, for quick troubleshooting of your issues. The Help Desk employs remote technologies that allow us to address issues in real time. We also provide preventative maintenance to avoid potential issues. We monitor our clients’ networks to protect against threats and eliminate problems before they occur. Preventative maintenance is an important strategy to keep your systems operating at maximum efficiency; paving the way for a greater return on investment and better use of company resources.

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Give us a call: 314-878-4166