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Customer Relationship Management
With Microsoft Dynamics CRM

Fully integrate your customer management system in meaningful ways with Microsoft Dynamics CRM.

Marketing
Sales
Customer Service
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Marketing: A clearer view of customers and more informed marketing investments

Segment customer lists into distinct benefit groups and then market to one or more of the identified segments using a workflow-driven model. With Microsoft Dynamics CRM, your marketing professionals can leverage tools for:

  • customer segmentation
  • campaign planning and execution
  • data extraction and cleansing
  • analytics and reporting

Sales: Get more leads and close more business

Access a complete view of customer data online or offline, and leverage tools that enable your sales professionals to get real-time access to leads, identify cross-sell and up-sell opportunities, and close more deals, faster. Microsoft Dynamics CRM provides:

  • lead and opportunity management
  • forecasting and sales analytics
  • offline and mobile device access
  • quick access to products, pricing, and quotes

Customer service: Provide more value to customers

Respond faster to customer service issues and empower your service organization to anticipate, address and deliver consistent, efficient customer care that contributes to long-term business profitability. Microsoft Dynamics CRM provides functionality for:

  • case and interaction management
  • knowledge-base management
  • service scheduling
  • service reporting and analytics

Portals and Collaboration
With Microsoft SharePoint Server

Collaborate, Search, and Analyze Business Data with Microsoft SharePoint.

   

Microsoft Office SharePoint Server (MOSS)
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Microsoft Windows SharePoint Services (WSS) 
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Collaboration Allow teams to collaborate on and publish documents, maintain task lists, implement workflows, and share information through the use of wikis and blogs.
Portals Create 'MySite' portal to share information with others and personalize content based on the user’s profile.
Enterprise Search Quickly and easily find people, expertise, and content in business applications.
Enterprise Content Management Create and manage documents, records, and Web content.
Business Process and Forms Create workflows and electronic forms to automate and streamline your business processes.
Business Intelligence Allow workers to easily access critical business information and publish reports to make more informed decisions.